FAQ Pompa88 –
All Answers here

The minimum age to register and use pompa88's services is 18 years old. This is an absolute requirement with no exceptions. pompa88 conducts periodic age verification checks, and any account found to have been registered by a minor will be terminated immediately. Please refer to our Responsible Gaming for more information.

No. Each individual is only permitted to have one pompa88 account only. Holding multiple accounts is a serious violation of Terms & Conditions pompa88 and may result in the freezing or closure of all associated accounts and the forfeiture of any balances and bonuses.

Log in to your pompa88 account, go to "Account Settings" and select "Change Password". Enter your current password, then your desired new password and confirm it. If you've forgotten your password, use the "Forgot Password?" option on the Log In to receive a password reset link by email.

Log in to your account and go to the "Profile" or "Personal Information" section. You can update your phone number and email address. Changes to your full name require document verification (MyKAD) and must be submitted through pompa88 support, as your name must match your bank account for MYR withdrawal purposes.

If you wish to permanently close your account, contact pompa88 support by emailing support@pompa88.ws stating your reason for closure. Please ensure you have withdrawn all available RM balance before submitting your request. The closure process takes 3–5 business days. You may also choose the self-exclusion if you are experiencing problem gambling.

An account may be locked for several reasons: (1) too many failed login attempts — the account is automatically locked for 15 minutes; (2) suspicious activity detected by the security system; (3) a breach of the Terms & Conditions; (4) a self-exclusion limit you have set yourself. Contact pompa88 support 24/7 for further assistance.

The minimum deposit at pompa88 is RM 10 for all payment methods. The maximum deposit limit varies by method — most eWallet options such as Touch 'n Go and GrabPay have a daily limit of RM 5,000 to RM 10,000. Bank transfers via FPX may be higher depending on your own bank's limits.

Deposits via eWallet (Touch 'n Go, GrabPay, Boost, ShopeePay) and DuitNow are typically credited within 1–3 minutes. Deposits via FPX or bank transfer take 5–15 minutes. If your deposit has not been credited after 30 minutes, contact pompa88 support with proof of payment.

Log in to your pompa88 account, go to the "Wallet" or "Finance" section, and select "Withdrawal". Enter the MYR amount you wish to withdraw (minimum RM 30), select your preferred withdrawal method and enter your Malaysian bank account details. Make sure the bank account name matches the name on your pompa88 account.

Withdrawals at pompa88 are typically processed within 15–30 minutes for withdrawals to eWallet and 1–3 hours for bank transfers during standard business hours. Withdrawals submitted on weekends or Malaysian public holidays may take slightly longer. Withdrawal requests that require additional security review may take up to 24 hours.

Pompa88 does not charge any fees for deposits or withdrawals on our end. However, your payment provider (such as your bank or eWallet) may charge their own transaction fees. We recommend checking with your payment provider for details on any applicable charges.

A withdrawal may be rejected because: (1) the bank account name does not match the name on your pompa88 account; (2) the bonus rollover requirement has not been met; (3) identity verification documents have not been submitted; (4) the daily withdrawal limit has been reached. If you are unsure of the reason, contact pompa88 support with your withdrawal reference number.

Yes, however the bank account used for withdrawals must be under the the same name as registered in your pompa88 account. This is an important security measure to prevent money laundering. You may register multiple Malaysian bank accounts (Maybank, CIMB, Affin, Hong Leong, Public Bank, etc.) for withdrawal purposes.

A rollover requirement means you must wager a specified amount before a bonus can be withdrawn. For example, a 10x rollover means that if you receive a RM 100 bonus, you must place a total of RM 1,000 in bets before that bonus is eligible for withdrawal. Rollover requirements vary by bonus type — please read the Terms & Conditions each promotion carefully before claiming.

After registering and verifying your email, log in to your pompa88 account and make your first deposit. The welcome bonus will be automatically credited to your account within minutes of your deposit being successfully processed. If the bonus has not been credited within 15 minutes, contact pompa88 support.

Yes. If you prefer not to receive any bonuses and want to bet without rollover requirements, you can opt out of bonus offers when making a deposit. Contact pompa88 support before depositing to request "No Bonus" mode, and your withdrawals will not be subject to any bonus rollover conditions.

Yes, pompa88's weekly cashback is calculated automatically based on your net losses over a 7-day period (Monday to Sunday). Cashback is credited to your account every Tuesday. You can check your eligible cashback amount and cashback history under the "Promotions" or "Bonus Wallet" section in your pompa88 account.

Most pompa88 bonuses can be used across multiple game categories — Sports Betting, Live Casino, slots, and table games. However, certain category-specific bonuses may be restricted to a particular section only (e.g., slots-only bonuses or Sports Betting bonuses). Check the specific bonus terms for full details.

pompa88 updates its promotions regularly — with daily, weekly, and seasonal offers available. Special promotions are frequently released around EPL and Malaysia Super League football seasons, badminton tournaments, and Malaysian public holidays. Check the Promotions page after logging in to see all the latest offers available to you.

pompa88 offers a wide range of betting markets for every match: 1X2 (Win/Draw/Loss), Asian Handicap, Over/Under, Both Teams to Score, Half Time/Full Time, First Goal Scorer and more. For live matches, additional in-play markets are available such as next red card, penalty, and others.

Yes! pompa88 offers live match betting for a wide range of sports. Odds are updated in real time as the match progresses. You can place bets before a match starts or at any point while it is still in play. The minimum bet for live betting is RM 5.

A parlay (or accumulator) bet lets you combine multiple selections from different matches into a single bet. If all your selections win, the odds from each selection are multiplied together — resulting in a much higher potential payout. However, if any one selection loses, the entire parlay bet is lost.

In general, confirmed bets cannot be cancelled. This is standard policy in the sports betting industry. pompa88 offers a "Cash Out" feature on selected markets, allowing you to settle your bet early — either locking in a partial profit or cutting your losses — before the match ends, subject to current odds.

If a match is postponed and does not resume within 12 hours of the original scheduled time, pompa88 will void all related bets and refund the full stake to your account. If the match resumes within that window, all bets remain valid. For matches that are cancelled outright, your full stake will be refunded.

The minimum bet limit at pompa88 is RM 2 for most pre-match markets and RM 5 for live betting. Maximum bet limits vary by sport type, market, and your account's VIP level. VIP members are eligible for higher betting limits. Contact pompa88 support if you'd like to know the maximum limit for a specific market.

Virtual sports at pompa88 can be accessed via the Virtual Sports. Virtual sports run 24/7 every few minutes — perfect for when there are no live matches on. You can bet on simulated football, horse racing, greyhound racing, and more, with odds generated by a certified fair random algorithm.

Yes, all slot games at pompa88 use Random Number Generator (RNG) which has been certified and audited by independent third parties. This ensures every spin is truly random and free from manipulation. pompa88 slots also feature competitive return-to-player (RTP) percentages, typically between 95%–98%.

Minimum bets at pompa88's Live Casino vary by game and table. Most Baccarat and Blackjack tables start from RM 5 to RM 10 per hand. VIP and exclusive tables carry higher minimum limits. Lower-limit tables are also available for new players who want to learn without taking on too much risk.

Some slots at pompa88 offer a free demo that lets you play using virtual credits with no real deposit required. It's a great way to get familiar with the game mechanics before wagering real MYR. Look for the "Demo" or "Free Play" button on the slot game page you're interested in.

pompa88 offers over 500 slots from the world's leading game providers. The collection includes classic 3-reel slots, modern 5-reel video slots, progressive jackpot slots worth millions in MYR, sports-themed slots, Asian slots, and much more. The slots library is regularly updated with the latest titles from top game providers.

Yes! All casino and slot games at pompa88 are fully optimised for mobile devices. You can enjoy live baccarat, slots, and all other games on your Android or iPhone without downloading any app. Simply open your mobile browser and log in to pompa88.ws.

A progressive jackpot is a prize pool that keeps growing every time a player anywhere spins that slot without hitting the jackpot. A small portion of each bet is added to the pool. Progressive jackpots at pompa88 can reach hundreds of thousands of RM — and can be won randomly by any player at any time.

Two-factor authentication (2FA) adds an extra layer of security to your pompa88 account. With 2FA enabled, every time you log in, the system will send an OTP code to your phone that must be entered alongside your password. To enable 2FA, log in and go to "Security Settings". We strongly recommend all pompa88 members activate this feature.

If you suspect unauthorised activity on your account, take the following steps immediately: (1) Change your password via the Log In; (2) Contact pompa88 support via 24/7 live chat and request a temporary account freeze; (3) Review your recent login history and transactions under "Account Settings". Our security team will investigate and take action within 24 hours.

No. pompa88 does not sell or share your personal information with any third party for marketing purposes. Your data may be shared with our payment providers (such as payment gateways) solely for the purpose of processing your transactions, which is a standard operational requirement. All data sharing is subject to strict confidentiality agreements. Please read our Privacy Policy for full details.

The official pompa88 website is pompa88.ws only. If you come across any website, social media account, or application claiming to be pompa88, please report it to us via email at support@pompa88.ws with a screenshot. Never enter your login credentials on any website other than the official pompa88.ws.

pompa88 takes responsible gaming. We provide self-control tools including deposit limits in MYR, loss limits, time limits, cooling-off periods, and self-exclusion — all of which you can activate yourself. If you or someone you know is experiencing gambling-related issues, reach out to our support team 24/7 for assistance.

Live casino video issues are usually caused by: (1) a slow internet connection — we recommend a minimum speed of 5 Mbps for HD streaming; (2) a full browser cache; (3) too many tabs or apps open at once. Try clearing your cache, closing unnecessary tabs, and reconnecting. If the problem persists, contact pompa88 support.

pompa88's web platform is fully optimised for mobile use and runs smoothly through your phone's browser — no app download required. Simply open pompa88.ws in your Chrome or Safari mobile browser and log in — a smooth, responsive gaming experience awaits you.

If your connection drops during a live casino game or slots session, any bets confirmed before the disconnection will still be processed based on the actual outcome. For live sports bets, the odds accepted at the time the bet was confirmed will apply. pompa88 uses a system that guarantees the integrity of every transaction, even in the event of a connection disruption.

The pompa88 support team can be reached via: (1) Live Chat — click the chat icon at the bottom corner of any pompa88 page, available 24/7 in Bahasa Melayu; (2) Email — support@pompa88.ws, and we will reply within 2 hours; (3) WhatsApp — the number is available under "Contact Us" once you are logged in to your pompa88 account.